GOVERNANCE
Conduct compliance.
Model governance.
Every decision is validated against applicable regulation before it fires — and every model behind that decision is inventoried, monitored, and explainable on demand.
CONDUCT COMPLIANCE
Every conversation passes through this gate.
Not a policy document — a live, automatic check on every outreach attempt. Two accounts, two outcomes.
CUST-33210ILLUSTRATIVE
Calling Window
No voice outreach before 8 AM or after 7 PM IST. Configurable per institution.
Day & Holiday Rule
Sundays and national holidays blocked, evaluated in IST.
Frequency Cap
Daily contact limits, configurable per product and portfolio.
Suppression List
Institution-set do-not-contact entries honoured before every send.
✓ Decision fires
All checks cleared — decision dispatches inside the permitted window.
MODEL GOVERNANCE
Built for RBI's draft Model Risk Management framework.
Inventory, drift monitoring, and audit-ready evidence — for every model touching collections, not just the ones ShieldX scores.
ILLUSTRATIVE
Inventory
The models ShieldX runs are versioned, and every decision records the engine version that produced it — so any decision can be traced back to the exact model behind it. A registry spanning an institution's other collections models is on the roadmap.
MODELOWNERVENDORVALIDATEDRISK
Collections-PDRisk TeamIn-house2026-06-12Tier 2
Contact-PropensityAnalyticsThird-party2026-05-30Tier 1
Inventory, drift, and evidence — tracked together, not as three separate afterthoughts.
See the audit trail live.
20 minutes. Walk through a real decision record, end to end.