GOVERNANCE
Conduct compliance.
Model governance.
Every decision is validated against applicable regulation before it fires — and every model behind that decision is inventoried, monitored, and explainable on demand.
CONDUCT COMPLIANCE
Every conversation passes through this gate.
Not a policy document — a live, automatic check on every outreach attempt. Two accounts, two outcomes.
CUST-33210ILLUSTRATIVE
TRAI Calling Window
No outreach before 8 AM or after 7 PM IST.
TRAI DND
Real-time check against the Do Not Disturb registry.
RBI Fair Practices Code
No coercive recovery. Grievance paths enforced.
RBI Recovery Agent Rules
Communication restricted to regulated conduct.
DPDP Act, 2023
Channel-level consent verified before AI-driven contact.
Frequency Caps
Per-customer, per-product daily/weekly limits enforced.
✓ Decision fires
All checks cleared — decision fires within the TRAI window.
MODEL GOVERNANCE
Built for RBI's draft Model Risk Management framework.
Inventory, drift monitoring, and audit-ready evidence — for every model touching collections, not just the ones ShieldX scores.
ILLUSTRATIVE
Inventory
A model registry for every model touching collections — owner, purpose, vendor, version, last validation, and risk tier — including models that never touch ShieldX.
MODELOWNERVENDORVALIDATEDRISK
Collections-PDRisk TeamIn-house2026-06-12Tier 2
Contact-PropensityAnalyticsThird-party2026-05-30Tier 1
Inventory, drift, and evidence — tracked together, not as three separate afterthoughts.
See the audit trail live.
20 minutes. Walk through a real decision record, end to end.