INTEGRATION

Files in. Decisions out.
Outcomes back.

ShieldX integrates the way tier-one Indian banks actually integrate: encrypted file exchange over SFTP, through endpoints your InfoSec team whitelists, into a canonical schema. It is the pattern their middleware teams have built a hundred times and their auditors already understand — which is why it clears security review faster than anything else.

No changes to your core banking or collections systems. No agent installed anywhere. If you can produce a scheduled extract, you can run ShieldX.

Accounts in

Your extract, on your schedule, through an endpoint your InfoSec team whitelists.

TRANSPORT

SFTP drop into a dedicated inbox on a whitelisted endpoint, stood up per engagement against your InfoSec requirements

FORMAT

Delimited file, one row per account, encrypted in transit and at rest

CADENCE

Daily is typical; intra-day supported where the portfolio warrants it

MAPPING

Your column names map once to ShieldX's canonical schema — you don't rename anything on your side

Decisions out

Every account gets a treatment, a cohort, a channel, and a reason code.

RETURN FILE

Decision per account — treatment, cohort, channel, send-window, reason codes

OPERATIONAL UI

The same decisions, worked directly by your collections and compliance teams

DISPATCH

Where you want ShieldX to execute, decisions route through your own CPaaS, dialer, or agency work-lists

RECORD

Full decision log retained and exportable for audit — inputs, rules fired, outcome

Outcomes back

The loop only closes if what happened returns to the system that decided.

FEEDBACK FILE

Payments, contact results, dispositions, agency outcomes

CHANNEL TELEMETRY

Delivery and call outcomes flow back automatically where ShieldX dispatches

EFFECT

Outcomes update the next decision on that account — this is the loop, not a report

What your IT team builds

The honest list. Scoped against your environment on a technical call — we don't quote an integration timeline before seeing what your extract already produces.

→A scheduled extract from your CBS or collections module, in any column layout you already produce

→An SFTP account on a whitelisted endpoint, with key exchange

→A one-time mapping session — your fields to the canonical schema

→A return path for the decision file, or UI access for the teams who will work it

→An outcome extract, usually from the same system as the first

Voice channel: programmatic

Where ShieldX voice is in use, integration is API-based rather than batch — for CRM and dialer systems that need to push and receive in near real time.

AUTHENTICATION

Scoped API keys, issued and revocable per integration

PUSH TARGETS

Call targets posted programmatically, with duplicate-batch protection

OUTCOME WEBHOOKS

Signed with HMAC-SHA256 and delivered through a retry queue — not fire-and-forget

AUDIT

Every programmatic action logged against the key that made it

ON THE ROADMAP

Programmatic decisioning APIs — real-time signal ingest and an outbound decision webhook, on the same treatment-in / outcome-out contract every execution adapter already speaks. Batch remains supported regardless; for most institutions it is the preferred path, not a fallback.