THE SENSORY SYSTEM
Intelligence
Post-call, not in-call — Assist covers the call itself.
Batch analysis of recorded calls — compliance conduct flags, agent scorecards, and decision features (objection type, hardship, promise strength) that flow back into the next decision. Also the governance face: registry, drift, and evidence for RBI's draft MRM framework.
WATCH A CALL GET ANALYSEDILLUSTRATIVE
RECORDED CALL — TRANSCRIPTBatch analysis, post-call
Agent
This is regarding your payment of ₹24,000, currently 42 days overdue.
Customer
I lost my job last month, I can't pay the full amount right now.
Agent
I understand. Let's look at some options that could work for you.
Customer
I can pay half by next Friday, and the rest in two weeks.
Agent
That works. I'll note that and follow up Friday.
VOICE INTELLIGENCE