PLATFORM

Signal in.
Governed decision out.

One decision engine, not four separate products. It sits between your core systems and every channel — controlling how every decision is computed, validated, executed, and learned from.

SIGNALDECIDEGOVERNEXECUTELEARN
ShieldX — Decision RuntimeIllustrative
0ms
Signal received
event ingested · payload normalised
4ms
Decision computed
risk tier assigned · eligibility evaluated
11ms
Compliance validated
all regulatory checks passed
18ms
Orchestrated
channel and time window confirmed
24ms
Handed off
dispatched via adapter · outcome captured
24ms
Audit written
immutable log created · AUD-20260614-48321
One path · Every decision governedCompliant ✓
ENGINE INTERNALS

Nine stages.
One closed loop.

Every interaction traverses the same path — from raw signal to compliant execution to the next decision. No stage is skipped. Every stage is logged.

01
Signal Ingestion
DECISION
02
Normalisation
DECISION
03
Scoring
DECISION
04
Rule Evaluation
DECISION
05
Compliance Gate
GOVERN
06
Orchestrate
DECISION
07
Execution Adapters
EXECUTE
08
System of Record
RECORD
09
Intelligence
SENSE
Stage 05GOVERN
Compliance Gate
Hard regulatory checks run here: TRAI calling window (8AM–7PM IST), TRAI DND scrub, DPDP Act consent validation, RBI Fair Practices Code, and frequency limits. Nothing executes unless all checks pass.
Hard gate — execution blocked if any check fails
ONE DECISION SPINE

Four capabilities. One system.

Not four separate products with their own brains — one decision engine, reaching every point it needs to. Each has its own page.

HOW IT CONNECTS

Plug in.
Don't rip out.

No middleware rip-out. No core system changes. ShieldX connects via standard APIs — and sits between what you have and every channel you use.

01INTEGRATION
API-first, event-driven
REST endpoints and webhooks. Event-driven and pull-based both supported. Zero changes to your core systems.
No CBS / LOS code changes required
02DEPLOYMENT
On-prem, cloud, or hybrid
Adapts to your infrastructure policy — including air-gapped Tier-1 and DPDP data residency requirements.
Existing infrastructure preserved
03TIME TO VALUE
3–6 weeks to first decision
From agreement to your first governed, compliant, auditable decision. Phased rollout available.
Live on one portfolio first — expand from there
OBSERVABILITY

Every decision visible.
Every action explainable.

Not campaign metrics — full decision traceability. Every interaction logged at the decision level, not the channel level. Compliance health, audit trails, and exceptions in one place — regulator-ready on demand.

ShieldX — Observability ConsoleIllustrative
Tracked
Compliance
Per campaign, per channel
Real-time
Decision latency
Signal to decision
100%
Audit coverage
Every interaction logged, by design
Decision-level
Traceability
Not just channel-level
CHANNEL COMPLIANCE
Agent Call
MONITORED
SMS
MONITORED
WhatsApp
MONITORED
Email
MONITORED
Diya (voice)
MONITORED
SAME SCORECARDOurs and theirs, alike
LIVE FEED
COLLECTIONSDEC-48331
AGENT CALL · TRAI PASS
COLLECTIONSDEC-48330
SMS BLOCKED · DND MATCH
COLLECTIONSDEC-48329
WHATSAPP SENT · DPDP PASS
COLLECTIONSDEC-48328
CALL ANALYSED · HARDSHIP FLAGGED

WHO USES THIS

COMPLIANCE OFFICER
Regulatory review — on demand.
Every blocked decision logged with a reason code. Exception reports formatted for RBI and TRAI review — ready when the regulator asks, not scrambled after the fact.
OPERATIONS HEAD
Portfolio performance — in real time.
Channel-level compliance score, contact rate, and exception count per portfolio. Spot what's drifting before it becomes a violation.
CEO / BOARD
Governance health — one view.
Platform-wide compliance posture, SLA adherence, and decision volume. The single view that tells leadership whether the decision layer is working.

Watch it run a live pipeline.

Signal to compliant execution to learning — every stage, live, in 20 minutes. Tailored to your portfolio and your questions.

Request a walkthrough