THE HUMAN CHANNEL'S ADAPTER
Assist
Briefs the agent before the call. Guides them live during it.
Assist Context is how a governed decision reaches a human — a pre-call briefing built from the treatment instruction. Assist Live extends decisioning into the conversation itself, in real time. If audio fails, Assist degrades to Context — never to blank.
TRY THE TOGGLEILLUSTRATIVE
Assist LiveAssist Context
CUST-48321 · Priya S. · Agent: Rihaan
● LIVE — 00:47
SUGGESTED — LIVE
Customer mentioned reduced income. Offer a 3-month settlement plan before discussing full payment.